At Aultman College, we want to make sure you have the tools and support you need to succeed. Our Technology Support team is here to help with computers, software, and secure testing platforms.
Contact IT Support
Regular Business Hours (7:30 a.m.–4:30 p.m.)
Off-Hours Support (General Issues)
- Monday–Friday: 4:30 p.m.–midnight
- Saturday–Sunday: 7 a.m.–7 p.m.
- Email: help.desk@aultman.com
- Support includes issues like password resets or accessing the LMS.
ExamSoft / Examplify Support (24/7)
Schedule an Appointment with IT Staff
When requesting assistance, please provide:
- First and last name
- Application or software name
- Description of the issue
- Error message (if applicable)
- Contact information
- Campus PC users: Include the Computer ID (C-number on the desktop)
Student Responsibility and Accountability
Students are responsible for:
- Following all college policies for technology use
- Reporting violations of the Technology Resources Acceptable and Responsible Use Policy
- Using technology resources ethically and responsibly
- Limiting personal use of college technology—priority is given to academic and professional use
- Not using college technology for personal gain or solicitation
- Owning a personal device that meets technical requirements, fully charged for class activities
Minimum Device Requirements:
Connecting Email to Your Mobile Device
Need help setting up your college email on a smartphone or tablet? Click here for instructions. This page ensures students know how to get tech help, what’s expected of them, and how to meet college technology requirements.
Downloadable Resources
Connecting to Aultman College Wi-Fi